Terms and Conditions - Versano Clinics

Effective Date: February 1, 2026

Welcome to Versano Clinics. By accessing our facilities, booking appointments, or using our healthcare services, you agree to the following Terms and Conditions. Please read them carefully.

1. Definitions

• "Clinic," "we," "our," or "us" refers to Versano Clinics and its affiliated healthcare providers.

• "Patient," "you," or "your" refers to the individual receiving or scheduling healthcare services.

• "Services" means all medical, therapeutic, diagnostic, and wellness services provided by Versano Clinics.

• "Healthcare Provider" means any physician, nurse, therapist, or other licensed medical professional employed by or affiliated with Versano Clinics.

2. Services Provided

Versano Clinics provides comprehensive healthcare services, including but not limited to:

• General medical consultations

• Specialist consultations

• Diagnostic testing and imaging

• Therapeutic treatments

• Preventive care and wellness programs

• Follow-up care and health monitoring

All services are delivered by qualified healthcare professionals in accordance with applicable medical standards and regulations.

2.1 Osteopathic Treatment

Versano Clinics specializes in osteopathic treatment, which involves manual manipulation and adjustment of the musculoskeletal system. Osteopathic treatment may include:

• Manual therapy and soft tissue techniques

• Joint mobilization and manipulation

• Cranial osteopathy

• Visceral manipulation

• Exercise prescription and rehabilitation advice

2.2 Nature of Osteopathic Treatment

You acknowledge that osteopathic treatment:

• Involves physical manipulation and hands-on techniques

• May require you to remove certain clothing items for proper assessment and treatment

• May cause temporary soreness, stiffness, or discomfort following treatment

• Requires your active participation and feedback during sessions

• May take multiple sessions to achieve desired outcomes

2.3 Contraindications

Certain conditions may be contraindications to osteopathic treatment. You must inform us if you have:

• Fractures or bone disease (osteoporosis, cancer)

• Acute inflammatory conditions

• Vascular disorders or blood clotting issues

• Recent surgery or open wounds

• Infectious diseases

• Pregnancy (certain techniques may be contraindicated)

• Any other condition that may affect safe treatment

3. Patient Responsibilities

3.1 Accurate Information

You agree to provide complete, accurate, and current medical information, including:

• Medical history

• Current medications and supplements

• Allergies and adverse reactions

• Insurance information

• Contact details

3.2 Appointments, Cancellations, and Refunds

Appointment Scheduling:

• Appointments must be scheduled in advance by phone, online, or in person

• We will confirm your appointment via email, text, or phone

• You are responsible for noting your appointment time and date

• Please arrive 10-15 minutes early for your first appointment to complete paperwork

Cancellation and Rescheduling Policy:

• Cancellations or rescheduling requests must be made at least 48 hours (2 full business days) in advance

• Requests can be made by phone, email, or through our online system

• Cancellations or rescheduling with less than 48 hours' notice will result in the full session fee being charged

• We recommend setting calendar reminders to avoid missing this deadline

Online Bookings and Prepayment:

• Appointments booked and paid for online cannot be cancelled for a refund

• Online prepaid appointments can only be rescheduled (subject to 48-hour notice requirement)

• Rescheduling requests made with less than 48 hours' notice will forfeit the payment, and a new appointment must be purchased

• The clinic may exercise discretion to waive these restrictions in exceptional circumstances (see Emergency Exceptions below)

Cancellation and No-Show Fees:

• Less than 48 hours' notice for cancellation or rescheduling: 100% of the session fee

• No-show (failure to attend without any notice): 100% of the session fee

• Late arrival (more than 10 minutes late): May be treated as a no-show, the full session fee will apply, and the appointment may be cancelled

• If you arrive late and are still seen, treatment time will be reduced accordingly, with no reduction in fee

• Third no-show or late cancellation: May result in requirement to prepay for future appointments or refusal of service

Emergency Exceptions: Cancellation fees may be waived at the clinic's discretion for documented emergencies, including:

• Sudden illness or injury requiring immediate medical attention

• Death in the family

• Severe weather or transportation emergencies

• Other extraordinary circumstances at the clinic's sole discretion

You must contact us as soon as possible and may be required to provide documentation. The decision to waive fees rests entirely with the clinic.

Refund Policy:

Prepaid Services:

• Services paid in advance online or in-clinic that are cancelled with proper notice (48+ hours) can be rescheduled but are non-refundable

• Prepaid appointments can be transferred to another service of equal or lesser value at our discretion

• Package deals or course of treatment fees are non-refundable once treatment has commenced

• If you are unable to continue treatment due to medical reasons (with physician documentation), the clinic may, at its sole discretion, issue a pro-rated refund or allow transfer to another person

Treatment Dissatisfaction:

• If you are dissatisfied with treatment, please inform your practitioner immediately so adjustments can be made

• Refunds for treatment dissatisfaction are assessed on a case-by-case basis

• No refunds will be given for completed treatments where you did not communicate concerns during or immediately after the session

Processing Refunds:

• Approved refunds (in rare discretionary cases) will be processed within 14 business days

• Refunds will be issued to the original payment method

• Processing fees (if applicable) are non-refundable

Package and Course Refunds:

• Unused sessions from treatment packages may be refundable within 14 days of purchase if no treatments have been received

• After treatment begins, package deals are non-refundable but sessions can be transferred to immediate family members at the clinic's discretion

• Treatment packages expire 12 months from date of purchase unless otherwise specified

Rescheduling:

• Appointments may be rescheduled without penalty if done so with 48+ hours' notice

• We will attempt to accommodate your preferred alternative time based on availability

• Frequent rescheduling may result in requirement to prepay for appointments or restriction of online booking privileges

• You are limited to rescheduling the same appointment twice; after the second reschedule, cancellation fees apply

3.3 Compliance

You agree to follow treatment plans, take prescribed medications as directed, and attend recommended follow-up appointments.

4. Fees and Payment

4.1 Payment Terms

• Payment is due at the time of service unless prior arrangements have been made

• We accept cash, credit/debit cards, and approved insurance plans

• Co-payments and deductibles must be paid at each visit

4.2 Insurance

• You are responsible for verifying your insurance coverage prior to receiving services

• We will submit claims on your behalf as a courtesy, but you remain ultimately responsible for all charges

• Services not covered by insurance are your financial responsibility

4.3 Outstanding Balances

• Unpaid balances may be subject to interest charges and/or collection proceedings

• Continued services may be denied for accounts significantly past due

5. Medical Records and Privacy

5.1 HIPAA Compliance

Versano Clinics complies with all applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). Your medical information will be protected according to our Privacy Policy and Notice of Privacy Practices.

5.2 Access to Records

You have the right to:

• Access your medical records

• Request corrections to your records

• Receive copies of your records (fees may apply)

• Designate authorized individuals to access your information

5.3 Use of Information

We may use your health information for:

• Treatment and care coordination

• Payment and billing purposes

• Healthcare operations and quality improvement

• As required by law

5.4 Use of Artificial Intelligence for Clinical Documentation

AI-Assisted Note Taking: Versano Clinics uses artificial intelligence (AI) technology to assist with clinical documentation and note-taking during treatment sessions. This helps ensure accurate, comprehensive medical records while allowing practitioners to focus on your care.

How AI is Used:

• Audio recordings of treatment sessions may be captured during your appointment

• AI software transcribes and analyzes the conversation to generate clinical notes

• The AI helps document symptoms, treatments provided, and clinical findings

• Practitioners review and edit all AI-generated notes before finalizing records

• The final clinical notes become part of your permanent medical record

Your Rights Regarding AI Documentation:

• You will be informed when AI recording is active during your session

• You may request that AI recording be turned off for your appointment

• Choosing to opt out will not affect the quality of care you receive

• Manual note-taking will be used if you decline AI recording

• You may review all notes generated from your sessions

Data Security and Privacy:

• All audio recordings and transcripts are encrypted and stored securely

• AI processing complies with HIPAA and all applicable privacy laws

• Audio recordings are retained only as long as necessary for documentation purposes

• Transcripts are integrated into your medical record

• Third-party AI service providers are bound by strict confidentiality agreements

• Your data is never used to train AI models without explicit consent

• AI providers do not have access to your personal identifying information beyond what's necessary for transcription

Accuracy and Oversight:

• AI-generated notes are reviewed and approved by your treating practitioner

• Any errors in transcription are corrected before notes are finalized

• You may report concerns about accuracy at any time

• Final responsibility for medical record accuracy rests with your practitioner

Consent: By receiving treatment at Versano Clinics, you consent to the use of AI for clinical documentation unless you specifically opt out. You may withdraw this consent at any time by notifying reception or your practitioner before your appointment begins.

5A. Safeguarding and Patient Protection

Versano Clinics is committed to providing a safe, respectful, and professional environment for all patients. We have comprehensive safeguarding policies to protect vulnerable individuals and all patients from harm.

5A.1 Safeguarding Vulnerable Adults and Children

Our Commitment:

• All staff receive regular safeguarding training

• We follow national and local safeguarding protocols

• We maintain a culture of safety and vigilance

• We take all safeguarding concerns seriously

Vulnerable Persons: We recognize that some patients may be more vulnerable, including:

• Children and young people under 18

• Elderly patients

• Patients with disabilities or cognitive impairments

• Patients with mental health conditions

• Patients in abusive or exploitative situations

• Patients with language barriers or social isolation

Safeguarding Responsibilities: All staff members are trained to:

• Recognize signs of abuse, neglect, or exploitation

• Report concerns through appropriate channels

• Maintain accurate records of any concerns

• Cooperate with safeguarding investigations

• Maintain confidentiality while ensuring safety

5A.2 Types of Abuse We Safeguard Against

We are vigilant for signs of:

• Physical abuse (hitting, restraining, inappropriate use of medication)

• Emotional/psychological abuse (verbal abuse, humiliation, intimidation)

• Sexual abuse or exploitation

• Neglect (failure to provide adequate care, food, shelter, medical attention)

• Financial abuse (theft, fraud, coercion regarding money or property)

• Discriminatory abuse (harassment based on protected characteristics)

• Institutional abuse (poor care standards, rigid routines, lack of choice)

5A.3 Reporting and Disclosure Obligations

When We Must Break Confidentiality: While we respect patient confidentiality, we have a legal and ethical duty to report:

• Suspected child abuse or neglect to child protective services

• Suspected abuse of vulnerable adults to appropriate authorities

• Situations where you or others are at risk of serious harm

• As required by court order or law enforcement

• Suspected terrorism or serious criminal activity

If You Disclose Abuse or Harm:

• We will listen without judgment

• We will take your concerns seriously

• We will explain what steps we must take

• We will keep you informed throughout the process (where appropriate)

• We will only share information on a need-to-know basis

5A.4 Professional Boundaries

Maintaining Appropriate Relationships: Our practitioners maintain professional boundaries at all times:

• Treatment relationships must remain professional

• Social media contact with current patients is prohibited

• Personal relationships with current patients are prohibited

• Gifts of significant value cannot be accepted

• Treatment is always conducted in a professional manner

Chaperoning:

• You may request a chaperone for any examination or treatment

• Chaperones are required for certain sensitive examinations

• For patients under 18, a parent/guardian typically remains present

• Chaperones will be trained staff members or your chosen companion

Physical Contact:

• All physical contact during osteopathic treatment is therapeutic and professional

• We will explain what we are doing and why before touching you

• You may stop treatment at any time if you feel uncomfortable

• Intimate examinations require specific consent and typically a chaperone

5A.5 Staff Conduct and Safety

Background Checks:

• All clinical staff undergo enhanced background checks

• Staff are registered with appropriate professional bodies

• We verify qualifications and maintain continuing professional development

• Any concerns about staff conduct are investigated promptly

Safe Environment:

• Treatment rooms are designed with patient safety in mind

• We maintain appropriate visibility while respecting privacy

• Emergency procedures are in place

• We have clear policies against harassment and discrimination

5A.6 Patient Safety During Treatment

Ensuring Your Safety:

• We assess risks before treatment begins

• We modify treatment for vulnerable patients as needed

• We ensure informed consent is properly obtained

• We document all treatments thoroughly

• We monitor for adverse reactions or complications

If You Feel Unsafe:

• You have the right to stop treatment immediately

• You can request a different practitioner

• You can file a formal complaint

• You can contact relevant authorities or regulatory bodies

5A.7 Reporting Concerns

How to Report Safeguarding Concerns: If you have concerns about your safety or the safety of another patient:

1. Speak to any staff member immediately

2. Contact our Safeguarding Lead: [Insert Contact Information]

3. Submit a written complaint (see Section 12.2)

4. Contact external authorities:

   • Adult Protective Services: [Insert Number]

   • Child Protective Services: [Insert Number]

   • Police (emergencies): 911

   • Professional Regulatory Body: [Insert Information]

What Happens Next:

• Your concern will be taken seriously

• An appropriate investigation will be conducted

• You will be kept informed (where appropriate)

• Actions will be taken to ensure safety

• Records will be maintained confidentially

5A.8 Consent and Capacity

Mental Capacity:

• We assess whether patients have capacity to consent to treatment

• For patients lacking capacity, we follow legal frameworks (guardianship, power of attorney)

• Best interests decisions are made in consultation with families and legal representatives

• We respect advance directives and healthcare proxies

Informed Consent for Vulnerable Patients:

• Extra care is taken to ensure understanding

• Information is provided in accessible formats

• Additional time is allowed for decision-making

• Advocates or family members may be involved (with patient permission)

6. Informed Consent for Osteopathic Treatment

6.1 General Consent

By receiving osteopathic treatment at Versano Clinics, you acknowledge and consent to:

• Physical examination and assessment by qualified osteopathic practitioners

• Manual manipulation and adjustment techniques applied to your body

• Diagnostic procedures and tests deemed necessary for your care

• Treatment plans developed based on clinical findings

• Communication with other healthcare providers involved in your care (with your permission)

6.2 Specific Consent for Osteopathic Manipulation

You understand and consent to the following regarding osteopathic manipulation:

Nature of Treatment:

• Treatment involves hands-on physical techniques applied to muscles, joints, and connective tissues

• You may be asked to move into specific positions during treatment

• Treatment may involve removing outer clothing to allow proper access to treatment areas

• A chaperone can be present upon request

Expected Benefits:

• Pain relief and improved mobility

• Enhanced circulation and tissue healing

• Improved posture and body mechanics

• Reduction in muscle tension and stiffness

• Better overall physical function

Potential Risks and Side Effects: You acknowledge the following potential risks:

• Temporary soreness, aching, or stiffness (typically resolving within 24-48 hours)

• Temporary increase in symptoms before improvement

• Bruising or skin sensitivity at treatment sites

• Fatigue following treatment

• Headache or dizziness (rare)

• In very rare cases: rib fracture, nerve injury, stroke (particularly with neck manipulation), or worsening of existing conditions

Serious Complications (Rare): While extremely rare, you acknowledge that serious complications can include:

• Stroke or vertebral artery dissection (associated with cervical manipulation)

• Cauda equina syndrome (associated with lumbar manipulation)

• Herniated disc

• Fracture (particularly in patients with osteoporosis or bone disease)

The risk of serious complications is estimated to be less than 1 in 1 million treatments.

6.3 Right to Refuse or Withdraw Consent

You have the right to:

• Ask questions about any proposed treatment before proceeding

• Refuse any specific technique or treatment approach

• Request alternative treatment options

• Withdraw consent at any time during treatment

• Request a different practitioner

6.4 Your Responsibilities in Consent

You agree to:

• Disclose all relevant medical history, including previous injuries and current conditions

• Inform the practitioner immediately if you experience pain or discomfort during treatment

• Report any adverse effects following treatment

• Follow post-treatment advice and recommendations

• Inform us of any changes in your health status

6.5 Special Consent Requirements

Pregnancy: If you are or may be pregnant, special consent is required. Certain osteopathic techniques are contraindicated during pregnancy, and you must inform us immediately if you become pregnant during a course of treatment.

Minors: For patients under 18, a parent or legal guardian must provide written consent and should remain present during treatment unless otherwise agreed.

High-Risk Patients: Patients with certain conditions (osteoporosis, bleeding disorders, cancer, inflammatory arthritis, etc.) require additional consent acknowledging increased risks.

6.6 Consent Documentation

Your signature on the consent form acknowledges that:

• You have read and understood this information

• You have had the opportunity to ask questions

• Your questions have been answered satisfactorily

• You voluntarily consent to osteopathic treatment

• You understand the risks and benefits

• You understand you may withdraw consent at any time

7. Telehealth Services

7.1 Availability

Versano Clinics may offer telehealth consultations via secure video or phone platforms.

7.2 Limitations

You acknowledge that:

• Telehealth has limitations compared to in-person visits

• Physical examinations cannot be performed remotely

• Technical issues may affect service quality

• Emergency situations require in-person care or emergency services

8. Liability and Disclaimers

8.1 Standard of Care

Versano Clinics strives to provide high-quality healthcare services. However, we cannot guarantee specific outcomes or results.

8.2 Limitation of Liability

To the fullest extent permitted by law, Versano Clinics shall not be liable for:

• Outcomes resulting from patient non-compliance

• Complications arising from undisclosed medical information

• Services provided by third-party specialists or facilities

• Events beyond our reasonable control

8.3 Emergency Services

Versano Clinics is not an emergency facility. In case of a medical emergency, call 911 or go to the nearest emergency room immediately.

9. Prescription Medications

9.1 Prescription Policy

• Prescriptions are issued at the discretion of healthcare providers based on medical necessity

• Controlled substances are prescribed in accordance with applicable laws and regulations

• Early refills may not be granted without clinical justification

9.2 Patient Responsibility

You are responsible for:

• Taking medications as prescribed

• Monitoring for side effects

• Storing medications safely

• Reporting adverse reactions promptly

10. Termination of Services

10.1 By the Patient

You may discontinue services at any time. We recommend notifying us in writing and requesting transfer of your medical records.

10.2 By the Clinic

We reserve the right to terminate the provider-patient relationship for reasons including but not limited to:

• Non-payment of outstanding balances

• Repeated no-shows or late cancellations

• Abusive or threatening behavior toward staff

• Non-compliance with treatment plans

• Fraudulent use of insurance

Termination will be communicated in writing with reasonable notice, except in cases of immediate safety concerns.

11. Minors and Legal Guardians

11.1 Consent for Minors

Services for patients under 18 require consent from a parent or legal guardian, except where permitted by law (e.g., reproductive health, mental health services).

11.2 Accompanying Minors

A parent or legal guardian must accompany minor patients to appointments unless alternative arrangements have been approved.

12. Patient Rights and Responsibilities

You have the right to:

• Respectful, considerate care

• Privacy and confidentiality

• Information about your diagnosis and treatment

• Participate in care decisions

• Refuse treatment (except as limited by law)

• File complaints or grievances

12.1 Complaints Procedure

How to File a Complaint: If you are dissatisfied with any aspect of our service, we want to hear from you:

1. Informal Resolution: Speak with your practitioner or any staff member

2. Formal Written Complaint: Submit in writing to our Patient Relations Manager

3. Contact Details:

   • Email: complaints@versanoclinics.com

   • Mail: [Insert Address]

   • Phone: [Insert Number]

What to Include:

• Your name and contact information

• Date(s) of service

• Nature of your complaint

• Desired resolution

• Any supporting documentation

Our Response Timeline:

• Acknowledgment within 3 business days

• Full response within 20 business days

• Extension notice if more time is needed

• Written explanation of our findings and any actions taken

Escalation: If you are not satisfied with our response:

• Request review by senior management

• Contact relevant professional regulatory bodies

• File a complaint with state health departments

• Seek legal advice or mediation

12.2 External Complaint Options

You also have the right to file complaints with:

• State Medical Board: [Insert Information]

• Osteopathic Registration Board: [Insert Information]

• Better Business Bureau

• State Attorney General's Office

• Department of Health

13. Amendments to Terms

Versano Clinics reserves the right to update these Terms and Conditions at any time. The most current version will be:

• Posted at our facilities

• Available on our website

• Provided upon request

Continued use of our services after changes constitutes acceptance of the revised terms.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and Conditions are governed by the laws of [Insert State/Jurisdiction], without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

1. Good faith negotiation between the parties

2. Mediation, if negotiation fails

3. Binding arbitration or litigation in the courts of [Insert Jurisdiction]

14.3 Class Action Waiver

You agree to bring claims against Versano Clinics only in your individual capacity and not as part of any class or representative action.

14A. Online Reviews, Feedback, and Reputation

14A.1 Our Approach to Feedback

We value honest feedback and continuously strive to improve our services. We encourage patients to:

• Provide feedback directly to us first

• Allow us the opportunity to address concerns before posting publicly

• Contact our Patient Relations team with any issues

14A.2 Honest Reviews

You have the right to post honest reviews about your experience at Versano Clinics. We respect freedom of expression and welcome constructive feedback.

Guidelines for Reviews:

• Please be truthful and accurate in your statements

• Base reviews on your actual personal experience

• Avoid including private medical information (yours or others')

• Respect confidentiality and privacy of staff and other patients

• Avoid defamatory, malicious, or intentionally harmful statements

14A.3 Confidentiality in Public Forums

Protecting Your Privacy: When posting reviews or comments publicly, please remember:

• Do not disclose specific details of your medical treatment

• Do not share information that could identify you as a patient

• Your privacy rights may be waived if you publicly discuss your care

Our Limitations:

• We cannot respond to online reviews with specific medical information due to privacy laws

• We cannot confirm or deny you are a patient

• We may only provide general responses to public reviews

14A.4 False, Defamatory, or Malicious Reviews

Our Rights: While we support honest feedback, Versano Clinics reserves the right to take action against:

Defamatory Content:

• False statements presented as fact that damage our reputation

• Malicious lies intended to harm the practice or staff

• Reviews posted by individuals who have never been patients

• Content that violates laws (libel, slander, harassment)

Actions We May Take:

• Request removal of false or defamatory content from review platforms

• Report violations to platform administrators

• Pursue legal remedies for defamation, including:

  • Cease and desist letters

  • Civil lawsuits for damages

  • Injunctions to remove content

• Cooperate with law enforcement if criminal activity is involved

14A.5 Reviews by Non-Patients

Prohibited Activities: The following are strictly prohibited:

• Posting reviews if you have never been a patient at Versano Clinics

• Posting reviews on behalf of competitors to damage our reputation

• Creating fake accounts to post multiple negative reviews

• Coordinating review attacks or campaigns against the practice

• Using automated bots or services to post fake reviews

Consequences:

• Such actions may constitute fraud, defamation, or tortious interference

• We will pursue all legal remedies available

• We will report such activities to relevant platforms and authorities

• Offenders may be liable for damages, legal fees, and injunctive relief

14A.6 Competitor-Based Attacks

Protection Against Unfair Competition: We recognize that healthcare is competitive and that some negative reviews may be posted by:

• Competing clinics or healthcare providers

• Individuals paid by competitors

• Disgruntled former employees

• Individuals with no actual patient experience

Our Response:

• We actively monitor reviews for suspicious patterns

• We investigate reviews that appear fraudulent or malicious

• We maintain records of our actual patient base

• We will take legal action against unfair competition practices

• We will pursue claims for:

  • Defamation

  • Tortious interference with business relationships

  • Unfair competition

  • Conspiracy and fraud

14A.7 Patient Consent for Testimonials

Using Your Feedback: If you provide positive feedback or testimonials:

• We may request permission to use your comments in marketing

• We will obtain written consent before using your name or image

• You may withdraw consent at any time

• We will maintain your privacy unless you specifically authorize disclosure

Incentives:

• We do not offer payment or incentives for positive reviews

• Reviews should be voluntary and honest

• Any testimonials used will be genuine and unedited (except for privacy)

14A.8 Responding to Concerns Offline

Preferred Resolution Process: Before posting negative reviews, we encourage you to:

1. Speak to Your Practitioner: Raise concerns during or after your appointment

2. Contact Patient Relations: Email or call our patient services team

3. File a Formal Complaint: Use our internal complaint procedure (Section 12.2)

4. Request Mediation: Allow us to work with you to resolve issues

Benefits of Direct Communication:

• Issues can often be resolved quickly and satisfactorily

• We can address your specific concerns

• You maintain more privacy than in public forums

• We can offer remedies that might not be possible after public disputes

• Better outcomes for all parties

14A.9 Legal Disclaimer Regarding Reviews

Important Notice:

• Online reviews are opinions of individual reviewers

• Reviews may not reflect the typical patient experience

• We cannot control content posted by third parties on external platforms

• Review platforms' terms of service apply to content posted there

• Not all online reviews can be verified as coming from actual patients

Your Agreement: By posting reviews about Versano Clinics, you agree to:

• Be truthful and accurate

• Base statements on your actual experience

• Respect privacy and confidentiality obligations

• Comply with applicable laws

• Understand that false or defamatory statements may result in legal action

• Allow the review platform to share your information if legal action is necessary

14A.10 Monitoring and Enforcement

Our Practices:

• We regularly monitor online reviews and social media

• We document all reviews (positive and negative)

• We track patterns that may indicate coordinated attacks

• We work with legal counsel when necessary

• We maintain evidence for potential legal proceedings

Platform Cooperation:

• We work with review platforms to remove content that violates terms of service

• We report fake reviews and fraudulent activity

• We provide evidence to support removal requests

• We pursue legal action when platform policies are insufficient

15. Miscellaneous

15.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and Versano Clinics.

15.3 Contact Information

For questions about these Terms and Conditions, please contact Versano Clinics.

By receiving services at Versano Clinics, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.